Service Delivery Essay Example

Service Delivery Essay Example Service Delivery Essay Service Delivery Essay Delivering service to the clients of major business entities in the society is the present trend within the business field. It could not be denied that the impact that servicing activities place on the progress of different business organizations is indeed massive. This is primarily the reason why servicing companies are widely spreading all over the world, employing a larger number of people and serving a larger scope of market. Servicing industries could be considered to be one of the most sought after industries in the society today. From communications towards the food industries, from the office service centers to legal assistance services, the business industries today are providing more and more options for the society to choose from as to what kind of service well fits their needs. This is the particular reason why business organizations today are putting a certain focus on the process by which they are able to manage their people in assisting them in giving their valuable clients the kind of rightful service that they particularly deserve. Service Delivery Systems As mentioned earlier, there are numerous industries that involve servicing practices from the major business organizations existing within the human society. However, they are only giving two particular types of services to the clients that they opt to attend to. The said types are direct service and indirect service. Direct services usually involve personal contact with the clients, which primarily involve the food servicing industries, the sales industries and office-associated servicing industries. On the other hand, indirect servicing procedure involves the client and the employee relations that are connected through certain processes or gadgets that may be involved within the process of transaction. This then includes the communication systems whereas the employees through phone calls [most likely involving call center industries] assist the clients through the connection that they gain from technological communication. This could also include manufacturing industries that are a ble to serve the community or the market through the delivery of their end products with the help of the sales industries. They are then indirectly connected with the clients that they are servicing to. Obtaining Services Clients usually receive the services that they intend to enjoy through the chain connection that the different industries have on each other. As noted earlier, manufacturing industries are able to complete their aims of servicing to the market through the help of the sales industries. Without the existence of the sales business entities, it would be less likely that the manufacturing industries are to make profit as high as they are making right now. It is consistent then that the personnel involved in the servicing industries are aware of their duties in giving the best possible performance that they could give for the sake of their clients’ overall satisfaction making it easier for them to gain the interest and trust of their clients that they would like to render service to. Effects of Policies Procedures in Service Delivery End Servicing industries follow a certain set of rules for them to standardize the quality of service that they are giving their clients. This includes their responsibility of recognizing the rights of their clients as individuals and as major assets of the organization; it also adds the integrity that they are trying to imply on their organization as they continue servicing to their clients. These responsibilities are the foundations of the standards that employees are holding onto for them to be directly effective in the performance that they are posting for their clients’ satisfaction as well as their own organization’s reputation within the market. The Clients and their Rights from the Services that They Receive Every client has the right to receive the rightful service that they particularly paid for. It is then very important for the employees to create possible ways in which they are able to prioritize the values of their clients. Keeping in mind that they are expected to put their best foot forward in assisting their clients with what they need certainly outlines the importance that the employees should put on the recognition that they are giving towards the rights that their clients have as they demand for the quality service that they certainly paid for. Through the ability of the employees to adhere to the standardized performance that has been implied on them for application in servicing to their clients, employees are expected to provide the customers with the best service that they deserve and expect from the companies that they particularly ask assistance from. nbsp; References: HM Treasury. (2007). A Guide to the Service Delivery Agreements. hm-treasury.gov.uk/Spending_Review/Spending_Review_2000/Service_Delivery_Agreements/spend_sr00_sda_whiteguide.cfm. (July 24, 2007). A learning Journal for Public Service Managers. (2007). The road to Service Delivery. Service Delivery Review, Vol 5 No 1. A learning Journal for Public Service Managers. (2007). LADUUUUMA! Service Delivery Review, Vol 5 No 1. A learning Journal for Public Service Managers. (2007). APRM, a roadmap for Africas renewal. Service Delivery Review, Vol 4 No 3. A learning Journal for Public Service Managers. (2007). Building for the future. Service Delivery Review, Vol 2 No 3.